Voice assistant is an application program that understand human voice commands and complete tasks for the users.
The CZ Voice Asistant makes use of artificial intelligence (AI) powered speech recognition technology to listen, translate, understand and respond with near human language skills. The Voice Assistant uses sophisticated algorithms to learn from data inputs and become better at predicting the user's needs.
INTERACTIVE VOICE RESPONSE
The traditional DTMF IVR or interactive voice response system can be migrated to a voice ivr by simply integrating the CZ Voice Assistant with an IVR builder application from C-Zentrix. This application rests on an admin interface and uses simple drag and drop functionality with option to upload the voice prompts, to create an IVR.
The Voice Assistant enables the application to convert the voice inputs recieved into text, analyse the text for key phrases, frame a relevant response and translate the response into voice to conclude a seamless interaction.
AI POWERED CHATBOT
The artificial intelligence driven CZ Bot when plugged with speech recognition and natural language understanding skills of CZ Voice Assistant, makes a formidable application for customer self-service.
The CZ Bot is designed to train and better itself at answering customer queries, CZ Voice Assistant empowers it to act like a live agent and reply to the user in near human voice. With benefits like 24X7 availabiliy, ability to handle multiple quereis at once, the voice assisted CZ Bot can easily supplement agents for inquiries that are repetitive in nature.
A speech recognition software works by breaking and analyzing a sound wave into smaller segments and matching those segments with known phonemes - a representation of the sound we make. The next step is a complex examination of phonemes in the context of the other phonemes around them to make out phrases and sentences. An analog-to-digital converter translate these cluster of phonemes into digital data that a software can understand.
The software is taught to look for key words and phrases, then based on algorithms and previous input, it makes a highly accurate and educated guess as to what is being said. The artificial intelligence driven voice assistant then matches the input with responses it has been taught and the natural language processing converts the response into voice to conclude a conversation.
Here is a webinar recording that explains further the technology behind and aplication of CZ Voice Assistant.
HEALTHCARE
A healthcare company can use CZ Voice Assistant integrated with CZ IVR to share personalised update on medical reports generated, or update on appointment to a caller.
The voice assisted CZ Bot can work with the front desk team and deliver them procedure related information, appointment schedule or even doctor availability whenever they need it.
HOSPITALITY
A hotel or restaurant business will benefit greatly with the voice assisted IVR to book tables or confirm room availability on specific dates, it can also tell callers the next available dates or slot to book a room or table.
The CZ Voice Assistant can hep CZ Bot to read out property related information to intrested customers apart from helping agents by fetching information that they might need.
Want to know how CZ Voice Assistant can help your company serve better? Share your interest with us and we will mail you a use case customised for your industry!
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